Notation based on the Specified Commercial Transaction LawPlease note: This English translation is for reference only. All agreements will be covered by the original Japanese terms and conditions.
Name of Service Provider
Image Magic Ltd. (Company Overview)
Address and inquiries
Selling price of goods:
Price of goods is listed with the description of the item(s).
Required amount other than the item price:
770 yen including tax per delivery destination (However, it is free if the total amount of one order is 11,000 yen or more including tax)
Some products allow you to select "Nekoposu" for delivery. If you select this, it will be 275 yen including tax.
Payment and delivery of goods:
Credit cards: Credit cards will be charged upon delivery of goods.
Please allow at least 14 business days from your order is confirmed.
* Upon receiving your order it may take at least 14 working days complete.
Returns and exchanges:Returned goods
As a general rule, we do not accept returns, exchanges or cancelations once your order is confirmed. If, however, there is a mistake made on our part, we will accept returned goods.
In the case of defective goods, they may be returned for refund or exchange.
Please contact us by e-mail or phone. Return postage of the defective goods will be borne by our company.
Returns should be made within seven days after receiving the goods. Only unused goods are eligible for return, so please consider carefully before ordering.
If the goods are of a lesser quality upon delivery, or damaged or soiled during transit, they may be replaced. In such cases, the cost of return postage will be borne by us.
However, if replacement goods are unavailable for such reasons as being out of stock, we will refund the item price.
We will not accept returned goods in the following cases:
- Goods have been used
- Scratches or damages are the fault of the customer
- Contact is not made within seven (7) days of receiving the goods
As a general rule, we do not accept returns, exchanges or cancelations once your order is confirmed.
In the unlikely event that size, body color and quantity, etc, differs from the order, please let us know within seven (7) days after the arrival of the goods. When there is no contact within seven (7) days after the good are delivered, it is assumed that the goods conform to the order.
Please understand that returns will not be permitted without prior contact.
Sagawa Express Co., Ltd.